Welcome to our support centerHow can we help you?
Can I send secure emails to people who don’t have Criptext? Why am I asked to put a passphrase when sending encrypted emails? Can I send a non-encrypted email from Criptext? Can I receive normal, non-encrypted emails? How do I send non-encrypted emails? Can I send un-encrypted emails to Criptext emails addresses? If I am not signed into the app will I miss emails that were sent to me? What will happen if I am logged in but the device is not power on? Can I use Criptext without an internet connection? What will happen if I am logged in but the device is not power on? Why does Criptext asks to add a recovery email? Does Criptext support multiple accounts? Do my recipients need to create an account to open my emails? How many devices can I link to my account? Can I unsend an email after it was read? Can I undo an unsend action? Why can‘t I unsend an email? How do I unsend an email? How does Criptext Sync inboxes between device? Can I login my Criptext account in a third party email client like microsoft outlook or thunderbird? Is Criptext a SMTP, POP or IMAP service? I’ve lost my device, can I revoke access to my account? I lost my device, can I recover my emails? Why don’t I see any of my emails? How do I recover my password if I didn’t set up a recovery email? How do I silence tracking notifications? How often does Criptext notify when a sent email is read? If I email a person that doesn’t have Criptext, will I still get notified when they read my email? What information do you store about me? Can Criptext read my emails? Does Criptext keep a backup of my emails? How can I trust Criptext apps don’t have any backdoors? Is Criptext federated? Can I run my own Criptext instance in a private server like Wire or Mastodon? How are my emails secured? Does Criptext have access to my encryption keys? How does Criptext encrypt emails sent to non-Criptext email addresses? What is the attachments size limit? How many emails can I send? Where are attachments stored? Do government entities have access to my Criptext emails? How do I know Criptext isn’t reading my data while it’s in transit? Does Criptext have a transparency report? Will Criptext notify me if the government requests my data?